Some users may be intermittently unable to create some printer shares in Universal Print

Title: Some users may be intermittently unable to create some printer shares in Universal Print

User impact: Users may be intermittently unable to create some printer shares in Universal Print.

More info: Printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are affected.

Affected users may see a "Sharing Print Failed" error in the Universal Print portal.

Shares created without configuring access at creation time, existing printer shares, print job submission, and printer registration aren’t affected.

The following method can be utilized to bypass impact and prevent users from being affected:
1. Go to the Azure portal, then Universal Print, then Printers
2. Select the printer you want to share
3. Click "Printer Share" (or "Share Printer")
4. Enter the share name
5. Do NOT check "Allow all users in my organization." Leave this unchecked.
6. Do NOT select any specific users or groups at this step.
7. Click "Share Printer"
8. Wait 30 seconds for the share to fully propagate
9. Navigate to Universal Print, then Printer Shares
10. Select the newly created share
11. Go to the "Members" tab (or "Access Control")
12. Add users or security groups manually
13. If all users need access, add an organization-wide security group (e.g., "All Company") from your Entra ID directory
If the share creation still fails, wait 1 to 2 minutes and retry.

Current status: We've confirmed that the fix has saturated across the remaining affected environment, and we're entering a period of monitoring to validate this has fully remediated the impact.

Scope of impact: Some users attempting to create printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are impacted.

Start time: Tuesday, April 14, 2026, at 4:00 AM UTC

Root cause: A code change to Microsoft Graph API introduced a code error which increased Microsoft Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print's share creation flow. This caused the retry logic to fail and the share operation to not complete as expected, which is resulting in impact.

Next update by: Friday, May 08, 2026, at 9:30 PM UTC

Title: Some users may be intermittently unable to create some printer shares in Universal Print

User impact: Users may be intermittently unable to create some printer shares in Universal Print.

More info: Printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are affected.

Affected users may see a "Sharing Print Failed" error in the Universal Print portal.

Shares created without configuring access at creation time, existing printer shares, print job submission, and printer registration aren’t affected.

The following method can be utilized to bypass impact and prevent users from being affected:
1. Go to the Azure portal, then Universal Print, then Printers
2. Select the printer you want to share
3. Click "Printer Share" (or "Share Printer")
4. Enter the share name
5. Do NOT check "Allow all users in my organization." Leave this unchecked.
6. Do NOT select any specific users or groups at this step.
7. Click "Share Printer"
8. Wait 30 seconds for the share to fully propagate
9. Navigate to Universal Print, then Printer Shares
10. Select the newly created share
11. Go to the "Members" tab (or "Access Control")
12. Add users or security groups manually
13. If all users need access, add an organization-wide security group (e.g., "All Company") from your Entra ID directory
If the share creation still fails, wait 1 to 2 minutes and retry.

Current status: We've confirmed that our validated fix has been partially deployed within the affected environments and is already alleviating impact for some affected users. We're monitoring this ongoing deployment and saturation progress, which we expect will complete in full, remediating all impact, by our next scheduled update.

Scope of impact: Some users attempting to create printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are impacted.

Start time: Tuesday, April 14, 2026, at 4:00 AM UTC

Root cause: A code change to Microsoft Graph API introduced a code error which increased Microsoft Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print's share creation flow. This caused the retry logic to fail and the share operation to not complete as expected, which is resulting in impact.

Next update by: Tuesday, May 05, 2026, at 9:30 PM UTC

Title: Some users may be intermittently unable to create some printer shares in Universal Print

User impact: Users may be intermittently unable to create some printer shares in Universal Print.

More info: Printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are affected.

Affected users may see a "Sharing Print Failed" error in the Universal Print portal.

Shares created without configuring access at creation time, existing printer shares, print job submission, and printer registration aren’t affected.

The following workaround can be utilized to prevent users from being affected:
1. Go to the Azure portal, then Universal Print, then Printers
2. Select the printer you want to share
3. Click "Printer Share" (or "Share Printer")
4. Enter the share name
5. Do NOT check "Allow all users in my organization." Leave this unchecked.
6. Do NOT select any specific users or groups at this step.
7. Click "Share Printer"
8. Wait 30 seconds for the share to fully propagate
9. Navigate to Universal Print, then Printer Shares
10. Select the newly created share
11. Go to the "Members" tab (or "Access Control")
12. Add users or security groups manually
13. If all users need access, add an organization-wide security group (e.g., "All Company") from your Entra ID directory
If the share creation still fails, wait 1 to 2 minutes and retry.

Current status: We've completed the validations for the new code fix, and we've initiated the deployment to the affected environments. We'll aim to provide a timeline for the deployment to complete by our next scheduled communications update.

Scope of impact: Some users attempting to create printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are impacted.

Start time: Tuesday, April 14, 2026, at 4:00 AM UTC

Root cause: A code change to Microsoft Graph API introduced a code error which increased Microsoft Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print's share creation flow. This caused the retry logic to fail and the share operation to not complete as expected.

Next update by: Monday, May 04, 2026, at 9:30 PM UTC

Title: Some users may be intermittently unable to create some printer shares in Universal Print

User impact: Users may be intermittently unable to create some printer shares in Universal Print.

More info: Printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are affected.

Affected users may see a "Sharing Print Failed" error in the Universal Print portal.

Shares created without configuring access at creation time, existing printer shares, print job submission, and printer registration aren’t affected.

The following workaround can be utilized to prevent users from being affected:
1. Go to the Azure portal, then Universal Print, then Printers
2. Select the printer you want to share
3. Click "Printer Share" (or "Share Printer")
4. Enter the share name
5. Do NOT check "Allow all users in my organization." Leave this unchecked.
6. Do NOT select any specific users or groups at this step.
7. Click "Share Printer"
8. Wait 30 seconds for the share to fully propagate
9. Navigate to Universal Print, then Printer Shares
10. Select the newly created share
11. Go to the "Members" tab (or "Access Control")
12. Add users or security groups manually
13. If all users need access, add an organization-wide security group (e.g., "All Company") from your Entra ID directory
If the share creation still fails, wait 1 to 2 minutes and retry.

Current status: We’ve developed the new code fix and are validating its efficacy before applying it to the affected environments. Once available, we’ll provide a resolution timeline.

Scope of impact: Some users attempting to create printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are impacted.

Start time: Tuesday, April 14, 2026, at 4:00 AM UTC

Root cause: A code change to Microsoft Graph API introduced a code error which increased Microsoft Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print's share creation flow. This caused the retry logic to fail and the share operation to not complete as expected.

Next update by: Friday, May 1, 2026, at 9:00 PM UTC

Title: Some users may be intermittently unable to create some printer shares in Universal Print

User impact: Users may be intermittently unable to create some printer shares in Universal Print.

More info: Printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are affected.

Affected users may see a "Sharing Print Failed" error in the Universal Print portal.

Shares created without configuring access at creation time, existing printer shares, print job submission, and printer registration aren’t affected.

The following workaround can be utilized to prevent users from being affected:
1. Go to the Azure portal, then Universal Print, then Printers
2. Select the printer you want to share
3. Click "Printer Share" (or "Share Printer")
4. Enter the share name
5. Do NOT check "Allow all users in my organization." Leave this unchecked.
6. Do NOT select any specific users or groups at this step.
7. Click "Share Printer"
8. Wait 30 seconds for the share to fully propagate
9. Navigate to Universal Print, then Printer Shares
10. Select the newly created share
11. Go to the "Members" tab (or "Access Control")
12. Add users or security groups manually
13. If all users need access, add an organization-wide security group (e.g., "All Company") from your Entra ID directory
If the share creation still fails, wait 1 to 2 minutes and retry.

Current status: After our fix deployment reached our testing environment, we noticed that the impact persisted. We're developing a new code fix, after which we'll validate its efficacy before deploying it more widely.

Scope of impact: Some users attempting to create printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are impacted.

Root cause: A code change to Microsoft Graph API introduced a code error which increased Microsoft Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print's share creation flow. This caused the retry logic to fail and the share operation to not complete as expected.

Next update by: Tuesday, April 28, 2026, at 9:00 PM UTC

Title: Some users may be intermittently unable to create some printer shares in Universal Print

User impact: Users may be intermittently unable to create some printer shares in Universal Print.

More info: Printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are affected.

Affected users may see a "Sharing Print Failed" error in the Universal Print portal.

Shares created without configuring access at creation time, existing printer shares, print job submission, and printer registration are not affected.

The following workaround can be utilized to prevent users from being affected:
1. Go to the Azure portal, then Universal Print, then Printers
2. Select the printer you want to share
3. Click "Printer Share" (or "Share Printer")
4. Enter the share name
5. Do NOT check "Allow all users in my organization." Leave this unchecked.
6. Do NOT select any specific users or groups at this step.
7. Click "Share Printer"
8. Wait 30 seconds for the share to fully propagate
9. Navigate to Universal Print, then Printer Shares
10. Select the newly created share
11. Go to the "Members" tab (or "Access Control")
12. Add users or security groups manually
13. If all users need access, add an organization-wide security group (e.g., "All Company") from your Entra ID directory
If the share creation still fails, wait 1 to 2 minutes and retry.

Current status: We've initiated the deployment of our fix and anticipate it will remediate impact for all users by our next scheduled communication update on Monday, April 27, 2026.

Scope of impact: Some users attempting to create printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are impacted.

Start time: Tuesday, April 14, 2026, at 4:00 AM UTC

Root cause: A code change to Microsoft Graph API that introduced a code error which increased Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print's share creation flow. This caused the retry logic to fail and the share operation to not complete as expected.

Next update by: Monday, April 27, 2026, at 5:30 PM UTC

Title: Some users may be intermittently unable to create some printer shares in Universal Print

User impact: Users may be intermittently unable to create some printer shares in Universal Print.

More info: Printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are affected.

Affected users may see a "Sharing Print Failed" error in the Universal Print portal.

Shares created without configuring access at creation time, existing printer shares, print job submission, and printer registration are not affected.

The following workaround can be utilized to prevent users from being affected:
1. Go to the Azure portal, then Universal Print, then Printers
2. Select the printer you want to share
3. Click "Printer Share" (or "Share Printer")
4. Enter the share name
5. Do NOT check "Allow all users in my organization." Leave this unchecked.
6. Do NOT select any specific users or groups at this step.
7. Click "Share Printer"
8. Wait 30 seconds for the share to fully propagate
9. Navigate to Universal Print, then Printer Shares
10. Select the newly created share
11. Go to the "Members" tab (or "Access Control")
12. Add users or security groups manually
13. If all users need access, add an organization-wide security group (e.g., "All Company") from your Entra ID directory
If the share creation still fails, wait 1 to 2 minutes and retry.

Current status: The deployment of our code change to correct the code error has been delayed. We now anticipate the deployment will begin by our next scheduled communication update on Friday, April 24, 2026, at 6:00 PM UTC, after which time it may take an additional two to three days to complete. We'll confirm deployment initiation and the overall timeline for completion in that same communication update.

Scope of impact: Some users attempting to create printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are impacted.

Start time: Tuesday, April 14, 2026, at 4:00 AM UTC

Root cause: A code change to Microsoft Graph API that introduced a code error which increased Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print's share creation flow. This caused the retry logic to fail and the share operation to not complete as expected.

Next update by: Friday, April 24, 2026, at 6:00 PM UTC

Title: Some users may be intermittently unable to create some printer shares in Universal Print

User impact: Users may be intermittently unable to create some printer shares in Universal Print.

More info: Printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are affected.

Affected users may see a "Sharing Print Failed" error in the Universal Print portal.

Shares created without configuring access at creation time, existing printer shares, print job submission, and printer registration are not affected.

The following workaround can be utilized to prevent users from being affected:
1. Go to the Azure portal, then Universal Print, then Printers
2. Select the printer you want to share
3. Click "Printer Share" (or "Share Printer")
4. Enter the share name
5. Do NOT check "Allow all users in my organization." Leave this unchecked.
6. Do NOT select any specific users or groups at this step.
7. Click "Share Printer"
8. Wait 30 seconds for the share to fully propagate
9. Navigate to Universal Print, then Printer Shares
10. Select the newly created share
11. Go to the "Members" tab (or "Access Control")
12. Add users or security groups manually
13. If all users need access, add an organization-wide security group (e.g., "All Company") from your Entra ID directory
If the share creation still fails, wait 1 to 2 minutes and retry.

Current status: We've received reports indicating that specific printer shares may fail upon creation in Universal Print. We've isolated a code change to Microsoft Graph API that introduced a code error which increased Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print's share creation flow. This caused the retry logic to fail and the share operation to not complete as expected. We're deploying a code change to correct the code error and we anticipate this change to be deployed by our next scheduled update.

Scope of impact: Some users attempting to create printer shares created with the "Allow all users in my organization" toggle enabled or with specific users or groups selected on the share creation screen are impacted.

Start time: Tuesday, April 14, 2026, at 4:00 AM UTC

Root cause: A code change to Microsoft Graph API that introduced a code error which increased Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print's share creation flow. This caused the retry logic to fail and the share operation to not complete as expected.

Next update by: Thursday, April 23, 2026, at 6:00 PM UTC