Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We're continuing to investigate why a number of users are still experiencing impact to determine what additional mitigations are required to fully resolve the issue.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Wednesday, November 4, 2026, at 11:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We're continuing to investigate why a number of users are still experiencing impact to determine what additional mitigations are required to fully resolve the issue.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Wednesday, November 4, 2026, at 11:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We've determined via our monitoring systems that over 99.5 percent of contacts have now been processed. We've received confirmation that the issue is resolved for the majority of affected users. We're investigating why a number of users are still experiencing impact to determine what additional mitigations are required to fully resolve the issue.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Tuesday, November 3, 2026, at 11:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: Further monitoring indicates that approximately 95 percent of affected contacts have now been processed. We expect most users to now experience relief from impact, and we’re continuing to monitor the remaining recovery before confirming that the issue is fully resolved. We estimate full resolution by our next scheduled update.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Monday, November 2, 2026, at 11:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: Further monitoring indicates that approximately 90 percent of affected contacts have now been processed. We expect most users to now experience relief from impact, and we’re continuing to monitor the remaining recovery before confirming that the issue is fully resolved.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Friday, October 30, 2026, at 11:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: Further monitoring indicates that approximately 90 percent of affected contacts have now been processed. We expect most users to now experience relief from impact, and we’re continuing to monitor the remaining recovery before confirming that the issue is fully resolved.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Friday, October 30, 2026, at 11:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’ve completed deployment of the additional fix and have begun processing the affected contacts to restore them. Our monitoring indicates that approximately 90 percent of affected contacts have now been processed. We expect most users to now experience relief from impact, and we’re continuing to monitor the remaining recovery before confirming that the issue is fully resolved.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Wednesday, October 28, 2026, at 11:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’ve started to deploy the aforementioned additional fix to address the remaining impact and expect this to be complete by our next scheduled update.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Monday, October 26, 2026, at 10:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’ve completed deployment of our previous fix and determined that it only remediated impact for a small percentage of affected contacts. We’re validating an additional fix to address the remaining impact and, if successful, will begin deploying it to the affected environment. We anticipate to share a completion timeline by our next scheduled update.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Thursday, October 22, 2026, at 10:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’re validating an additional fix in our internal environment to confirm its effectiveness before deploying it to the affected infrastructure. We’ll provide the deployment timeline once it becomes available.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Monday, October 19, 2026, at 10:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We've confirmed that the fix should now have reached most affected users, and we're working with a subset of users to confirm its effectiveness and validate recovery. We've identified some cases where the issue persists and are working to implement additional fix. We'll provide an update once a deployment timeline for the additional fix is available.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Friday, October 16, 2026, at 10:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’re proceeding to monitor the deployment as it progresses and expect completion by Wednesday, October 14, 2026.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Wednesday, October 14, 2026, at 10:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’re proceeding to monitor the deployment as it progresses and expect completion by Wednesday, October 14, 2026.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Wednesday, October 14, 2026, at 10:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’ve completed validation of our fix in our internal testing environment and have begun deploying it across the affected environments. We’ve received confirmation from a subset of affected users that the fix successfully resolves the issue, and we’re continuing to monitor the broader deployment as it progresses. We expect the deployment to complete by Wednesday, October 14, 2026.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Monday, October 12, 2026, at 10:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’ve begun deploying our fix to the internal environment to validate its effectiveness. Once this process has completed, we will provide a remediation timeline.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted. This information may be updated as our investigation continues.

Start time: Friday, September 25, 2026, at 7:30 AM UTC

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Wednesday, October 7, 2026, at 10:00 AM UTC

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’ve developed a fix and are deploying it to our internal environment to validate its effectiveness before deploying it to the affected environment. We expect to provide a deployment timeline and rollout trajectory in our next communication update.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted.

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Title: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile

User impact: Users may be unable to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile.

More info: Affected users may observe missing contacts, blank or grey placeholder entries, or Speed Dial entries that can't be re-added. This behavior may occur across Microsoft Teams desktop and web experiences, Outlook Mobile, and Outlook desktop.

More specifically, this issue impacts in-tenant contacts created in Microsoft Teams using the Notify when available presence notification option. Some older contacts may also be impacted under specific circumstances.

Current status: We’ve validated that a problem with a contact-processing component has incorrectly separated some Profile Based Contacts (PBCs) from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank. We’re developing a fix to re-merge the affected contacts with their associated profiles and expect to provide deployment timeline by our next scheduled update.

Scope of impact: Some users attempting to view contacts and Speed Dial entries in Microsoft Teams, Outlook desktop and mobile may be impacted.

Root cause: A problem with a contact-processing component has incorrectly separated some PBCs from their associated profiles when specific contact information isn't explicitly stored, causing affected contacts to appear as blank.

Next update by: Tuesday, October 6, 2026, at 1:30 PM UTC