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MO1385610 — Advisory

Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed

Service restored
Microsoft 365 suite
Administration
Resolved
✓ This incident has been resolved. Duration: 75h 0m
Started
10 Jun 2026 01:00 GMT+1
Resolved
13 Jun 2026 04:00 GMT+1
Last Microsoft update
13 Jun 2026 15:59 GMT+1
Data Freshness
Live — 06:01 GMT+1
Impact
Admins' Copilot usage reports within the Microsoft 365 admin center may have been delayed.
Incident Timeline
13 Jun 2026 15:47 GMT+1

Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed

User impact: Admins' Copilot usage reports within the Microsoft 365 admin center may have been delayed.

More info: The affected Copilot usage reports consisted of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports

These reports may have been delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.

Final status: We've completed the restatement process to backfill delayed data and confirmed through monitoring service health telemetry that the impact has been remediated.

Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may have been impacted by this event.

Start time: Wednesday, June 10, 2026, at 12:00 AM UTC

End time: Saturday, June 13, 2026, at 3:00 AM UTC

Root cause: A delay in our upstream process for Copilot source data was preventing Copilot usage reports from publishing up-to-date data and was resulting in delayed reporting.

Next steps:
- We're reviewing our upstream Copilot source data processes to determine what caused the delay, so that we can prevent similar instance of impact from occurring in the future.

This is the final update for the event.

12 Jun 2026 22:16 GMT+1

Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed

User impact: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed.

More info: The affected Copilot usage reports consist of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports

These reports may be delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.

Current status: The block that was preventing our restatement process from proceeding has been cleared, and our restatement process has been resumed. We expect this will complete, backfilling the delayed data and remediating impact, by our next scheduled communication update.

Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may be impacted by this event. This section may be updated as our investigation continues.

Start time: Wednesday, June 10, 2026, at 12:00 AM UTC

Root cause: A delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting.

Next update by: Saturday, June 13, 2026, at 6:00 PM UTC

11 Jun 2026 22:57 GMT+1

Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed

User impact: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed.

More info: The affected Copilot usage reports consist of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports

These reports may be delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.

Current status: Our restatement process has encountered a block which we're working to resolve. We'll establish a remediation timeline once this process resumes.

Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may be impacted by this event. This section may be updated as our investigation continues.

Start time: Wednesday, June 10, 2026, at 12:00 AM UTC

Root cause: A delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting.

Next update by: Friday, June 12, 2026, at 10:00 PM UTC

10 Jun 2026 21:46 GMT+1

Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed

User impact: Admins' Copilot usage reports within the Microsoft 365 admin center may be delayed.

More info: The affected Copilot usage reports consist of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports

These reports may be delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.

Current status: As our investigation into the source of the delay in our upstream process is ongoing, we've begun a restatement process on affected data as a means to remediate impact. Once this restatement process is complete, we'll work to establish a timeline for data backfill to complete and issue resolution.

Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may be impacted by this event. This section may be updated as our investigation continues.

Start time: Wednesday, June 10, 2026, at 12:00 AM UTC

Root cause: A delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting.

Next update by: Thursday, June 11, 2026, at 10:30 PM UTC

10 Jun 2026 00:46 GMT+1

Title: Admins' Microsoft 365 Copilot usage reports within the Microsoft 365 admin center may be delayed

User impact: Admins' Copilot usage reports within the Microsoft 365 admin center may be delayed.

More info: The affected Copilot usage reports consist of the following:
-Microsoft 365 Copilot usage reports
-Microsoft 365 Copilot Chat usage reports
-Microsoft Graph API Copilot usage reports

These reports may be delayed as of Wednesday, June 10, 2026, at 12:00 AM UTC.

Current status: Our service telemetry alerted us to an issue in which admins in North America and Asia Pacific regions may receive Copilot usage reports delayed through the Microsoft admin center. We've identified that a delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting. We're examining this affected upstream process to pinpoint the underlying cause for the delay and to develop a remediation strategy.

Scope of impact: Any admin located in North America and Asia Pacific regions attempting to view up to date affected Copilot usage reports through the Microsoft 365 admin center listed in the more info section may be impacted by this event. This section may be updated as our investigation continues.

Root cause: A delay in our upstream process for Copilot source data is preventing Copilot usage reports from publishing up-to-date data and is resulting in delayed reporting.

Next update by: Wednesday, June 10, 2026, at 10:30 PM UTC